ISO 10002:2014 Customer Satisfaction Management System

Quality policy emphasizes the active management of customer complaints to be done in parallel, consistent with policies and targets must be filed out. In the next stage; obtaining, recording, evaluation, customer complaints transferred to the responsible, responsible of the construction, that are required by all the records kept on a regular basis, the complaint made and resolved a complaint referring customer feedback about the effectiveness of the whole system of making and ensure continuity as well as a detailed customer complaints management process requires the creation and implementation of.

As a result; we care about our clients display, customer complaints management system compared with your competitors at the higher level is applied to the display, creating a perfect showcase of customer relationship management, customer complaints management employees to improve their awareness and attention to ISO 10002 Customer Satisfaction Management System standard can be used as a nice tool.